Developer Support Engineer:

Main Responsibilities include:

•   Respond to customer technical support requests and events triggered by our monitoring systems.

• Build big data based dashboards with Data team to provide insights for our customers.

• Debug customer issues and create reproducible test cases for engineers to resolve.

• Maintain ownership of support cases until resolution.

• Monitor and answer issues from different support channels: ticketing system and online chat.

• Help enhance documentation to minimize repeating support issues.

• Coordinate with the different teams: Customer support and Devops team.

• Help the dev team review new features.

Qualifications:

• Bachelor degree in Computer Science or equivalent.
• Hands-On coding experience, preferably in web/mobile environment.
• Experience in a customer-facing position, preferably tech-support.
• Excellent analytical and troubleshooting skills.
• Perfect English skills (verbal and written) with outstanding interpersonal skills.

Nice to have:

• Networking experience
• Cyber security knowledge
• Linux experience 

Automation Engineer:

We are looking for a motivated, highly-technical Automation Engineer with excellent problem solving and communication skills. You will join a dynamic team responsible for creating automation tools for our security SAAS solution. Your focus will be on development and tools for SAM innovative new services and software. You will be part of a team that crafts and ships automation infrastructure and tests for the end-to-end solution.

A successful candidate must be able to work independently and proactively. The candidate must have a good understanding of automation methodologies & practices, ability to investigate and triage difficult problems, comfortable and adaptable in a fast-paced and informal environment and must be detail oriented.

Responsibilities:

• Develop test automation tools
• Develop test automation infrastructure
• Develop automation testing

Qualifications:

• Python or equivalent system scripting languages
• 2 years of hands-on experience with automation testing
• Thorough knowledge of Linux operating systems
• Experience with automation on Linux or equivalent systems
• Experience with networking is a big plus
• Experience with security is a plus
• Experience with Docker is a plus
• Experience cloud technologies, AWS is a plus
• Experience with Pytest, Jmeter, Selenium, Avalanche/Spirent is a plus
• Experience with test automation for mobile applications is a plus
• BSc in Computer Science or equivalent experience

Support Engineer:

We are looking for a motivated Support Engineer with excellent problem solving and communication skills. You will join a dynamic team responsible for supporting our customers. Your focus will be on operating our cloud service and providing tier 3 support to our customers.

A successful candidate must be service oriented, with high attention to details and able to work independently and proactively.

Main Responsibilities include:

• Operate and monitor the cloud service as part of SAM network operations team
• Provide tier 3 support to SAM customers
• Track and resolve support issues

Qualifications:

• At least 2 years of proven experience as technical support
• Experience working in an enterprise IT / System administrator is a plus
• Experience working in a SaaS operations / support is a plus
• Experience with networking is a plus
• Experience with security is a plus
• Experience with cloud technologies, AWS is a plus

Mobile Team Lead:

We are looking for a leader to our mobile application development team. You will be responsible for developing the mobile side of our product. Our product is deployed on hundreds of thousands of households, protecting their network, and helping them manage it effectively.

As the mobile application team leader, you will be responsible for leading an exceptional team of developers working on both Android and iOS applications.

Responsibilies:

• Lead the mobile development team
• Drive mobile development process and operation, aligned with SAM agile development
• Design, Implement and deliver new features for SAM’s mobile apps
• Plan, build and conduct UX experiments in order to release impactful features
• Collaborate with other teams throughout the development process

Qualifications:

• 3+ years of Android and / or iOS application development (experience with both is an advantage)
• 1+ years of experience as a mobile application team lead
• Hands-on experience and a solid understanding with tools, languages, and frameworks for iOS or Android development (or both); including XCode, Android Studio, Swift, Java, React Native, etc
• Experience with RESTful APIs and third-party libraries
• Passion for UX
• Experience with agile software development methodology
• Passion for learning new things and the ability to learn quickly
• BSc in computer science, a related discipline or equivalent practical experience
• Adaptability, flexibility, integrity and great vibes
• Experience with analytics and A\B testing frameworks (advantage)
• Experience with SDK development (advantage)

Embedded/Low-Level Developer:

We are looking for an experienced networking software engineer to join our team of expert embedded developers. If you are passionate about networking, linux internals and embedded c/c++ networking, you will find our embedded development team an exciting and inspiring group of professionals.

As a member of the embedded team, you will develop new security enforcement and control functions as part of the embedded side of our product.

Responsibilities:

• Design, Implement, and test new features for SAM’s embedded solution component
• Collaborate with other team members throughout the development process; in order to solve both cyber security and home network management challenges for our users

Qualifications:

• 6+ years of experience in programming in C/C++ in Linux
• Knowledge of Networking concepts and protocols is a MUST
• Experience working with Kernel Modules/Drivers – Advantage
• Cyber-security experience – Advantage
• Reverse engineering experience – Advantage
• Team player with great interpersonal skills
• Experience with cloud technologies, AWS – Advantage

 Data Engineer:

We are looking for a savvy Data Engineer to join our growing team of analytics experts.

You will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up. The Data Engineer will support our software developers, and data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products.

Responsibilities:

• Create and maintain optimal data pipeline architecture.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
• Work with data and analytics experts to strive for greater functionality in our data systems.

• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• A successful history of manipulating, processing and extracting value from large disconnected datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.
  We are looking for a candidate with 3+ years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following

Software/tools:

 UX/UI Designer:

Help SAM’s customers get the best out of our cyber security and management offering for Smart homes and SMBs.

SAM is looking for a UX/UI Designer with hands on experience in the entire life cycle of the product design process, including the ability to make strategic and tactical UI design recommendations based on business requirements, research findings and standard UX design best practices.

Are you the next ‘SAMI’? Think you are the right team player to help us build the best creative user platform?

Job Description & Requirements

• Minimum 3 years experience in UX/UI – Must!
• Balanced design skillset & have proven themselves to be creative problem solvers.
• Extensive experience in designing compelling and quality UI and visual design.
• Measure and present actual UX outcomes using qualitative and quantitative methods.
• Create a UX research strategy and operational framework, advancing our user-focused culture and working principles for creating best in class product experiences.
• Collect and analyze user behaviour through lab studies, field visits, ethnography, online A/B testing, surveys, and benchmark studies. Work with designers and Product Managers to interpret research data and identify opportunities for continued product experience improvement or further enquiry.
• Be an active leader in defining and championing a progressive culture of user research in a growing tech organization.
• Partner with program managers to scope UX projects for efficient delivery while maintaining high standards for design.

About SAM

Homes today are becoming more connected. From smart TVs and lightbulbs to baby monitors and thermostats. These devices aim to improve our daily lives. However, a variety of fragmented devices connected to a single network means an easy and obvious target for hackers.

SAM is a cybersecurity technology platform that runs seamlessly on any gateway, protects the home network and all its connected devices protecting more than 1M households around the globe and working with a variety of tier1 partners and customers.